HR: Multi-Channel Retailer

Temporary labour allows the business to flex to meet the peaks and troughs of trading. Costs are influenced by government legislation and competition for labour; the opportunity is to benchmark provider fees and contract SLAs/KPIs to optimise value for money.

Client overview

Ebit worked with a retailer with an ecommerce and bricks-and-mortar presence.

The client requested a thorough review of its temporary labour contract, focusing on:

  • Cost
  • Service levels
  • Legislative requirements

Our approach

Ebit can quickly ascertain whether existing agency fees are a fair market rate using our extensive benchmark data, assessing cost and service criteria.

A contract should optimise temporary labour to flex resource in line with fluctuating demand. An agency can manage aspects of labour management on your behalf, so your internal HR team and managers can focus on performance management.

Value delivered:

  • 10% cost saving
  • Optimisation of the client’s temporary labour total cost spend
  • Thorough review of contract, schedule & scope of works
  • Reduced internal FTE requirements due to agency outsourcing
  • All legislative requirements met, with a provision for temp to perm roles at no additional cost

Graphics of people to represent temporary labour for Ebit, a procurement consultancy

Work With Us

We can deliver significant savings for your business