Property & Lease Management Services : DIY Retailer

Providing a full Procurement Service onsite for a national chain of DIY & Home Improvement stores. The project has involved working closely with stakeholders across the business, delivering service improvements and cost savings across their departments. Working with the Head of Property to review and scope their service requirements we undertook a review of the market and evaluate potential partners.

Client Overview

As one of the UK’s most recognisable DIY and Home Improvement Retailers our client operates from more than 150 out of town retail outlets and online.  With a wide range of DIY essentials and all of the special touches that turn a house into a home they offer great products nationwide

Established over 40 years ago they have developed a reputation for delivering quality goods, service and advice.

Our Approach

Our clients Head of Property had identified that professional procurement support was needed. Their existing contract for Property & Lease Management Services was coming up for renewal. The incumbent supplier had been in place for a number of years.

The Head of Property had identified some areas of concern with the incumbent supplier. They wanted to benchmark the services offered and pricing against the wider market to see what was achievable.

Our procurement team worked with the Head of Property to specify a list of requirements and budget for the new project. We then approached the market and identified an initial selection of vendors. Following rigorous selection criteria a new vendor was recommended by our team and selected by the client.

Value delivered

The client is seeing an initial 8.6% saving (£500k) from their budget which makes for a good headline. More importantly, however, the Head of Property now has access to far more information and expertise than was previously available.

The new supplier has full national coverage with local expertise available when needed. This enhanced support ensures the client will be able to benefit from the  specialist local knowledge and relationships.

With enhanced systems & software in place the new supplier is able to offer real time reporting. This ensures our client has accurate current information available whenever it is required.

Our client is also benefitting from a new payment model, based on results of appeals and challenges. This helps to promote a partnership based approach, ensuring their supplier remains aligned with their goals

Work With Us

We can deliver significant savings for your business