The Impact of the National Insurance Rise on the UK Hospitality Sector
As the UK hospitality sector braces for the upcoming rise in National Insurance Contributions (NICs), some in the sector, face a new wave of financial challenges. The Morning Advertiser reports that from April 2025, the increase in employer NICs from 13.8% to 15%, coupled with a lowered threshold from £9,100 to £5,000, is set to cost the industry an estimated £3.4 billion1.
Financial Strain on Businesses
For many hospitality businesses, particularly small and medium-sized enterprises (SMEs), this increase in NICs represents a significant financial strain. These businesses, which often operate on tight margins, will need to find ways to absorb the additional costs without compromising their operations. In The Caterer you can Read more about the financial impact.
Employment and Automation
MSN reports that the rise in payroll expenses could lead to difficult decisions regarding staffing including job cuts, reduced hours, and hiring freezes may become more common as businesses modify to manage their budgets. Additionally, there may be a shift towards automation, with more self-ordering kiosks (think McDonalds, for example) and fewer human interactions, potentially changing the customer experience – for good or for bad – the Jury is still out for many. Learn more about the employment impact.
Impact on Growth and Innovation
The financial burden of higher NICs could stifle growth and innovation within the sector. Things like expansion plans may be delayed or cancelled, and investments in new ventures could be put on hold. Any stagnation like this, could potentially have broader economic implications, affecting the overall vitality of the hospitality industry. Explore the potential impact on growth.
Are there Solutions to be found?
There is now drive from Industry leaders, who are advocating for government intervention to mitigate the impact of the NICs rise. Proposals include creating a new NICs band for lower earners or exempting part-time workers from the increase. If implemented, these sorts of measures could provide much-needed relief and help to preserve more jobs. You can read about proposed solutions in The Morning Advertiser.
How can we adapt to the new realities?
To navigating it’s way through these challenges, naturally, as in all sectors, the hospitality businesses must adapt. Improving operational efficiency, adopting new technologies, and diversifying revenue streams are essential strategies to support this. Offering delivery services through vendors, hosting various types of events, or expanding into retail (making space to sell local produce etc.), can help generate an additional income stream, to offset higher expenses. If you have time, there’s a good article in The Restaurant Online exploring how businesses are adapting.
The Role of Advocacy
As you will probably be aware, organisations like UK Hospitality are actively advocating for policy changes and support. Collaboration within the industry to share best practices and resources will be crucial in overcoming these challenges. Learn more about UKHospitality’s efforts. While the NICs rise presents significant hurdles, the resilience and creativity of the UK hospitality industry will be absolutely key to adapting and thriving in this new landscape, as so many already are across the land, and we see the evidence of this in our own client base, as we enjoy our work events and equally as individuals, outside of work.
We’re proud of the clients we work with and the projects we have completed. The savings and service improvements we have delivered have helped many companies add value to their bottom line and mitigate against other cost increases. Our average ROI remains 5:1 across our client engagements. If you want to find out how we can make a difference to your business start the conversation.