SUCCESS STORY
£1.2M logistics savings
Optimising Efficiency & Cost Control for an Outdoor Dining Brand
- Achieved savings and efficiencies across logistics, payroll and digital operations
Outcomes
Reduced Costs
Secured £1.2M savings through logistics contract renegotiation and improved supplier governance
Simplified Systems
Reduced customer service platform costs by 56% by moving to a single supplier solution
Improved Efficiency
Achieved ongoing savings on payroll and enhanced workflows without compromising service quality
Enhanced Value
Negotiated a £5K credit following the termination of a marketing supplier contract
BACKGROUND
Our client is a global brand in premium cooking appliances, distributing in more than 90 countries.
Evolving from a start-up success to a household name, the company has expanded into complementary product categories while maintaining a strong commitment to sustainability including B Corp certification, zero landfill waste in the UK, and over four million trees planted.
the challenge
The client engaged EBIT to strengthen commercial control and efficiency across several indirect categories — logistics, payroll systems, customer service platforms, and marketing — while ensuring quality, service continuity, and sustainability remained uncompromised.
SOLUTION
EBIT conducted detailed reviews and strategic negotiations across each category:
- Logistics: Renegotiated the incumbent logistics contract, delivering £1.2M in savings while reinforcing proactive supplier management in a high-value area
- Payroll systems: Leveraged supplier relationships and benchmarking to secure lower contract rates and improved service terms
- Customer service platform: Ran a comprehensive RFP process, consolidating suppliers into a single-platform solution that simplified workflows and cut costs by 56% without reducing service quality
- Marketing: Supported the client through supplier termination negotiations, securing a £5K financial credit to offset transition costs and avoid future liabilities
EB110