SUCCESS STORY
Double-digit savings across key categories
Improving Indirect Spend Efficiency for a Health and Wellness Retailer
- Delivered savings and improved supplier terms across key categories
Outcomes
IMPROVED SERVICE LEVELS
Improved supplier performance and clearer expectations across key categories
DOUBLE-DIGIT SAVINGS
11% YoY saving achieved in consumables through improved terms and service
STREAMLINED SUPPLIER BASE
Reduced admin costs through legal-support supplier rationalisation
BACKGROUND
Our client is one of the UK’s leading health and wellness retailers, with a heritage of over 100 years and more than 1,000 stores across the UK and internationally.
Employing over 7,800 people, the retailer offers a wide range of products including vitamins, supplements, natural beauty items, and sports nutrition. The business continues to invest in digital transformation, sustainability, and personalised wellness services.
the challenge
EBIT was engaged to provide interim procurement expertise while the retailer recruited to manage indirect spend in-house. The initial focus was on two key areas – consumables and legal support – where multiple suppliers and inconsistent terms were driving inefficiencies and missed opportunities for savings.
SOLUTION
Working as an extension of the client’s team, EBIT reviewed indirect spend to identify practical opportunities for efficiency, cost reduction, and better supplier alignment.
Consumables Review
- Conducted a full market tender across multiple suppliers and sites
- Benchmarked pricing and service levels to identify best-fit suppliers
- Retained the incumbent under improved terms and enhanced service agreements
Legal Support Tender
- Analysed spend, usage, and supplier patterns across the legal services category
- Approached leading legal support providers to consolidate spend
- Rationalised suppliers to an agreed list with Master Service Agreements (MSAs) in place
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